SystmOnline
Routine Appointments
You can request a routine appointment in the next 7 days by:
- Completing an online form.
We will respond when we are open. We are open Monday to Friday, 8:30am to 6.30pm - Phone
Monday to Friday, 8:30am to 6pm - Using the NHS App to book a screening test or vaccination
When you get in touch, we’ll ask what you need help with. We will use the information you give us to choose the most suitable doctor, nurse or health professional to help you.
Urgent Appointments
You can request an urgent appointment for today (Monday to Friday) by:
- Completing an online form
We will respond when we are open. We are open Monday to Friday, 8:30am to 6.30pm
- Phone
Monday to Friday, 8:30am to 6pm
Your Appointment
However you choose to contact us we may offer you a consultation:
- By phone
- Face-to-face at the surgery
- On a video call
- By text or email
Appointments by phone, video call or by text or email can be more flexible and often means the doctor or nurse can help you sooner.
We usually provide a telephone appointment and then offer a face-to-face appointment if needed. However, if you prefer a face-to-face appointment, please tell us.
If you need help with your appointment, please tell us:
- If there’s a specific doctor, nurse or another health professional you would prefer to respond
- If you would prefer to consult with the doctor or nurse by phone, face-to-face, by video call or by text or email
- If you need an interpreter
- If you have any other access or communication needs.
Make the best out of your appointment
- Prepare your thoughts and problems in advance by writing down your problem e.g: When your symptoms started, how they have changed.
- Do your Blood pressure in the waiting room
- Do a urine sample if you have pain passing urine or lower abdominal pain.
- Do not try to add another person in on your consultation. Let reception know you need another appointment for this individual or prioritise who needs the appointment more.
- Be honest with the doctor. It is important to tell the doctor the main reason you are there at the start of the consultation. If you are embarrassed, don’t be, the doctor is there to help and won’t be shocked.
- If you have more than one problem please let reception know and they will try and get you a longer appointment if possible. Otherwise, let your doctor know at the beginning of your consultation. They may be able to deal with more than one problem if they are related. However, your doctor may make you another appointment for your other problems, especially if they are new or complex problems.
- If you have any special needs please inform reception in advance so we can prepare the appointment for you first time (e.g. need an interpreter, visual impairment, hearing impairment, prefer male/female doctor etc..)
- If you know you have difficulty understanding or explaining things bring someone you trust with you or if you require an advocate see NHS choices for available advocacy services.
- Dress accordingly for possible examination. Loose clothing is best and remove any layers in advance.
- Please let reception know if you would like a chaperone.
- All our doctors have a special interest in certain medical areas. Why not consult with a doctor who has an interest in the area of your problem in the first instance?
A consultation is about sharing in decisions about your care and goals. To make a good consultation you should let your doctor know about your goals, hopes, fears and expectations. This is why doctors ask you for YOUR thoughts. At the end of a consultation you should know:
- What is your main problem
- What do you need to do about it
- What to do if it does not get any better
Chaperones
We are committed to maintaining professional standards. For certain examinations during consultations an impartial observer, called a chaperone, will be required.
This impartial observer will be a practice Nurse, Health Care Assistant or chaperone trained receptionist who is familiar with the procedure and be available to reassure and raise any concerns on your behalf. If a chaperone is unavailable at the time of your consultation, then your examination may be re-scheduled for another time.
You are free to decline any examination or chose an alternative examiner or chaperone. You may also request a chaperone for any examination or consultation if one is not offered to you. The GP may not undertake an examination if a chaperone is declined.
The role of a chaperone:
- Maintains professional boundaries during intimate examinations.
- Acknowledges a patient’s vulnerability.
- Provides emotional comfort and reassurance.
- Assists in the examination.
- Assists with undressing patients, if required.
Cancelling or changing an appointment
Click the link provided on your appointment text reminder, which you’ll receive the day before your appointment is scheduled.
Flu vaccinations
Flu vaccinations are still available at the practice for eligible patients. Please call reception to book an appointment.
Patients requiring a Covid vaccination should book their appointment through the national booking service.
Vaccine Eligibility
| Cohort | Eligible for Flu Vaccine | Eligible for Covid Vaccine |
| All those aged 65 years and over | YES | YES |
| Those in long-stay residential care homes for | YES | YES |
| Frontline health and social care staff | YES | YES |
| Household contacts of immunocompromised individuals | YES | YES – Only patients aged 12 or older |
| Pregnant women | YES | YES |
| Carers, those in receipt of carer’s allowance or main carer of an older or disabled person | YES | YES – Only patients aged 16 or older |
| Those aged 6 months to under 65 years in clinical risk groups | YES – Review full eligibility here | YES – Review full eligibility here |
| Children aged 2 and 3 years on 31 August 2023 | YES | x – Not eligible |
Children’s flu vaccinations
- Children aged 2 and 3 years on 31 August 2023 will be offer vaccination at the practice
- School aged children (Reception to Year 11) will be vaccinated at school. If your child misses their vaccination at school, please contact the school for information about where to get the vaccine. The practice is UNABLE to offer vaccinations to school aged children.
Housebound Patients
We encourage patients registered as housebound to come to the practice to have their vaccine with the help of family or friends.
If you do not have anyone to help you come to the surgery for your vaccine, the practice will arrange for a clinician to visit you during October.
When we are closed
NHS 111
If you are very unwell and you cannot wait until the surgery has opened, please call NHS 111 by dialling 111, and they will be able to advise on the care that you need. They can organise emergency services or an ambulance if needed. The NHS 111 is staffed by fully trained advisers supported by experienced nurses, pharmacists, and doctors. The NHS 111 service is available if you require urgent medical help, but it is not a life-threatening situation.
Late Night Pharmacies
As qualified healthcare professionals, community pharmacists can offer clinical advice and over-the-counter medicines for a range of minor illnesses, such as coughs, colds, sore throats, tummy trouble and aches and pains.
If symptoms suggest it’s something more serious, pharmacists have the right training to make sure you get the help you need. For example, they will tell you if you need to see a GP, nurse or other healthcare professional.
All pharmacists train for 5 years in the use of medicines. They are also trained in managing minor illnesses and providing health and wellbeing advice.
Many pharmacies are open until late and at weekends. You do not need an appointment.
Most pharmacies have a private consultation room where you can discuss issues with pharmacy staff without being overheard.
You can find out your nearest open pharmacy on the NHS.uk website. Once you have searched for the location, you can select ‘only show pharmacies open now’ if you are searching outside of usual business hours.
Extended Access Service
Our GP Surgery works in partnership with other local GP Surgeries to provide extra appointments in the evenings and weekends. This helps to make more appointments available for our patients if we are fully booked. It also helps provide flexibility for patients who may need to arrange an appointment in the evening or at weekends if we are not open.
Our team may offer you an appointment with the extended access service if you need an appointment before we can provide one. If you would prefer an evening or weekend appointment, please tell us when requesting an appointment, and we will try to arrange this where possible. You can also tell us if you prefer a telephone, video or face-to-face appointment.
Our extended access service is provided by the following GP surgeries. You can visit their website for details on how to get there if you are given a face-to-face appointment.
Hounslow Treatment Care Centre
Hounslow Treatment Care Centre is staffed by experienced GPs, nurses, emergency care practitioners, healthcare assistants and other healthcare practitioners.
This is an urgent treatment service and should only be used if you require urgent medical attention and cannot be seen by your registered GP.
The centre treats minor injuries and illnesses that require urgent treatment. On arrival at the urgent care centre you will be assessed and treated in order of the priority of your condition.
If your condition is urgent and requires immediate attention, you will be seen by an appropriate clinician in the Urgent Care Centre.
If your condition is not urgent or immediate, you will be referred back to your GP
If appropriate and necessary you will be referred to the Emergency Department which is located next to the Urgent Care Centre.
You can find out more information and download a patient leaflet on the Hounslow and Richmond Community.
Hounslow Urgent Care Centre,
West Middlesex Hospital,
Twickenham Road,
Isleworth,
TW7 6AFTel: 020 8321 6700